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An Empirical Study of Customer-Complaint Response Strategies Used in Business Communication
business communication customer complaint response strategy politeness
2014/6/16
This paper reports an empirical study of the response strategies employed by customer service staff to handle customer complaints in business English communication from the pragmatic perspective. Insp...
Reading Strategies Used by Advanced Korean and Chinese ESL Graduate Students：A Case Study
Reading Strategies Chinese Korean ESL Graduate Students
2009/8/20
Research in second language acquisition and reading in particular indicate that certain
literacy skills transfer across languages. This study examines the reading strategies used by
advanced Korean ...
On the Use of Identity-invoking Strategies in Courtroom Closings
Identity-invoking Strategies Courtroom Closings
2014/6/16
This study aims to investigate the use of identity-invoking strategies in the courtroom closings within the framework of Verschueren’s Adaptation Theory. It intends to explore the identity-invoking st...