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Service Quality and Export Performance of Business-to-Business Service Providers: The Role of Service Employee- and Customer-Oriented Quality Control Initiatives
customer coproduction export performance quality control initiatives
2011/10/8
Using the facilities-transformation-usage framework of service provision and drawing from control theory, the authors develop a theoretical model that examines the influence of different quality contr...
Older Consumers' Expectations of their Service Providers
Older Consumers' Expectations Service Providers
2010/1/15
This study reports the results of a study undertaken by the Positive Ageing Foundation of Australia and the Western Australia Department for Community Development, Seniors Interest. Seniors’ experienc...
Tracking working status of HIV/AIDS-trained service providers by means of a training information monitoring system in Ethiopia
tracking working status HIV/AIDS-trained service providers training information monitoring system Ethiopia
2009/9/27
Overall, the project found that the information in the Training Information Monitoring System can be used to track the working status of trained providers. Data generated from the project are being sh...
Older Consumers' Expectations of their Service Providers
Older Consumers' Expectations Service Providers Ageing Foundation
2011/6/9
This study reports the results of a study undertaken by the
Positive Ageing Foundation of Australia and the Western
Australia Department for Community Development, Seniors
Interest. Seniors’ experi...