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2017“质量管理、运输、信息安全、信息技术”国际会议（2017 International Conference "Quality Management,Transport and Information Security, Information Technologies" (IT&QM&IS)）
2017 质量管理 运输 信息安全 信息技术 国际会议
2017/8/30
We invite you to participate in the International conference «Quality Management, Transport and Information Security, Information Technologies» (IT&QM&IS-2016). The conference will take plac...
Service Quality Aspects in Ferry Passenger Transport - Examples from Norway
Customer satisfaction ferry transport service elements service policy service quality
2010/8/16
Changes in the level of service for scheduled passenger transport influence both operating costs and passengers’ generalised travel costs. This article focuses on the service level and service quality...
Comparative analysis of the basic features of the expected and perceived quality of mass passenger public transport service in Belgrade
mass passenger public transport benchmarking expected quality of service perceived quality of service quality indicators
2010/10/29
Recently, negative trends towards the environment where the system of Mass Passenger Public Transport (MPPT) operates continue to grow. Mobility and citizens’ standard of living are constantly increas...
Implementing Quality Improvements in Public Transport
Implementing Quality Improvements Public Transport
2009/10/19
This study addresses two questions: (1) What effect does quality improvement have
on satisfaction with public transport services? (2) What effect does quality improvement
have on passengers’ perceiv...
A Review of Approaches for Assessing Multimodal Quality of Service
Approaches Assessing Multimodal Quality Service
2009/10/19
Prompted by a need to respond to increasing traffic congestion, national, state, and
local organizations have called for increased multimodal planning. This changing
focus has added more complexity,...
A Study of the Impact of APTS on Service Quality Perceptions of Elderly and Disabled Riders
APTS Service Quality Perceptions Elderly and Disabled Riders
2009/10/19
New transportation technology that directly impacts consumers should be evaluated
by the people who are affected. Automated dispatching has become standard
practice for paratransit services. This ar...
A Study of the Impact of APTS on Service Quality Perceptions of Elderly and Disabled Riders
APTS Service Quality Perceptions Elderly and Disabled Riders
2009/10/19
New transportation technology that directly impacts consumers should be evaluated
by the people who are affected. Automated dispatching has become standard
practice for paratransit services. This ar...
Total Quality Transportation Through Deming’s 14 Points
Total Quality Transportation Deming’s 14 Points
2009/10/19
Transportation organizations, particularly public transport corporations, have not
followed the lead of manufacturing or other service industries in adopting Total Quality
Management (TQM). In recen...
A New Performance Index for Evaluating Transit Quality of Service
Performance Index Evaluating Transit Quality Service
2009/10/16
This article proposes a new performance index called Transit Service Indicator (TSI),
which could be used as a comprehensive measure for quantifying the quality of service
of a transit system. TSI i...
Electronic Service Quality:Public Transport Information on the Internet
Electronic Service Quality Public Transport Information Internet
2009/10/16
As public transport companies market new self-service technologies, it has become
increasingly important to understand the factors affecting the users’ perceived service
quality of these services. E...
Service Quality Attributes Affecting Customer Satisfaction for Bus Transit
Service Quality Attributes Customer Satisfaction Bus Transit
2009/10/16
In this article a tool for measuring customer satisfaction in public transport is proposed.
Specifically, a structural equation model is formulated to explore the impact of
the relationship between ...
This article investigates the value transit travelers place on qualitative factors, such
as comfort and convenience, and practical ways to incorporate these factors into
transport planning and proje...
Transportation Quality Indices for Economic Analysis of Non-metropolitan Cities
Transportation Quality Indices Economic Analysis Non-metropolitan Cities
2009/9/29
It is generally agreed that transportation plays a role in economic development, but it often is assumed away in empirical work due to data voids or under implicit assumptions that it is largely an in...
Research into the quality of fuels and their biocomponents
fuels petrol diesel biocomponents biofuel quality of fuels
2010/11/1
The article provides a closer look into the quality properties of fuels, analyses the merits and demerits of using biocomponents in petrol and diesel and overviews the ways of improving the quality of...
Research on the quality of passenger transportation by railway
quality of passenger carriage quality evaluation respondent survey ranking consistency of opinions coefficient of concordance AHP method
2010/11/1
The transportation of passengers by railroads is a dynamic process because setting, wherein the process takes place, undergoes continuous changes observed at technical, technological and transportatio...