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Implementing Quality Improvements in Public Transport
Implementing Quality Improvements Public Transport
2009/10/19
This study addresses two questions: (1) What effect does quality improvement have
on satisfaction with public transport services? (2) What effect does quality improvement
have on passengers’ perceiv...
This article investigates the value transit travelers place on qualitative factors, such
as comfort and convenience, and practical ways to incorporate these factors into
transport planning and proje...